By using this website or submitting your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
This website is operated by Sartoriale Milano Fashion Design, trading as Sartoriale Milano.
Sartoriale Milano Fashion Design is licensed by the Government of Dubai — Department of Economy and Tourism. License No. 1613534.
Registered address:
Garden City Compound, Dubai, United Arab Emirates.
Contact:
Email: ahmed.ym@eim.ae
Phone / WhatsApp: +971 50 440 5000
For the purposes of this Privacy Policy, “Sartoriale Milano”, “we”, “us” and “our” refer to Sartoriale Milano Fashion Design, the company responsible for the collection and use of your personal data.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through our website, appointment request forms, Squadd CRM forms or embedded contact tools, email, phone, WhatsApp, SMS, or similar communications, scheduling and client support interactions, analytics, cookies, Meta Pixel, and website technologies where used.
This Privacy Policy does not apply to third-party websites, platforms, or services that operate independently from Sartoriale Milano.
3. Personal Data We May Collect
We may collect the following categories of personal data:
Identification and contact details: First name, last name, email address, phone number, city, country or location where relevant, and preferred contact method.
Appointment and service details: Requested appointment information, preferred consultation location, information about your tailoring needs, garment preferences, style preferences, fabric interests, fitting or scheduling information, and messages or notes you send to us.
Communication data: Emails, WhatsApp messages, SMS, call notes, or other communications exchanged with Sartoriale Milano, customer support or appointment follow-up information, and consent records for communications where applicable.
Technical and website data: IP address, browser type, device type, operating system, pages visited, time spent on the website, referral source, cookie identifiers, analytics data, Meta Pixel events, and performance data.
Marketing and preference data, where applicable: Communication preferences, consent or opt-out status, interest in Sartoriale Milano services, and interaction with campaigns or website content.
4. How We Collect Personal Data
We may collect personal data when you visit the website, complete and submit the appointment form, click a call-to-action button, contact us by email, phone, WhatsApp, SMS, or social media, request information about our services, book or request a private consultation, interact with website analytics, cookies, Meta Pixel, or tracking technologies, or communicate with our team before, during, or after an appointment.
Some data is provided directly by you. Other data may be collected automatically through website technologies such as cookies, Meta Pixel, analytics tools, or server logs.
5. Why We Use Your Personal Data
We may use your personal data to receive and process your appointment request, contact you about your inquiry, arrange, confirm, reschedule, or manage private consultations, understand your tailoring needs and preferences, provide information about Made to Measure services, provide client support, maintain records of communications and appointments, improve the website, user experience, and service quality, protect the website from misuse, fraud, spam, or unauthorized access, comply with legal, regulatory, accounting, or administrative obligations, send service-related communications, and send limited promotional communications only where permitted by applicable law or with appropriate consent.
6. Legal Basis for Processing
Depending on the applicable law and context, we may process your personal data on one or more of the following bases:
Your consent, for example when you submit a form, agree to be contacted, or opt in to certain communications.
The need to take steps at your request before entering into a service relationship.
The need to perform or manage a service requested by you.
Our legitimate business interests, such as responding to inquiries, improving the website, preventing misuse, and managing client communications.
Compliance with legal or regulatory obligations.
Protection of rights, safety, security, and legitimate business operations.
Where consent is required, you may withdraw it at any time by contacting us or by using the opt-out method provided in the relevant communication.
7. Appointment Form and Squadd CRM
When you submit the appointment form, your information may be transmitted to and stored in Squadd CRM.
Squadd CRM may be used to store your appointment request, notify the Sartoriale Milano team, manage follow-up communications, track appointment status, maintain client interaction history, and support service-related communications.
The data submitted through the appointment form is used primarily to contact you about your request and manage the consultation process.
8. Hosting Through SiteGround
The website is hosted through SiteGround.
As a hosting provider, SiteGround may process technical data necessary to operate, secure, maintain, and deliver the website, such as server logs, IP addresses, technical diagnostics, security events, and hosting-related data.
9. Service-Related Communications
If you submit an appointment request, we may contact you for service-related reasons, including confirming receipt of your request, arranging an appointment, requesting missing information, confirming location and availability, providing consultation details, following up after an appointment, and managing customer support.
These communications may be sent by phone call, WhatsApp, email, SMS, or similar channels, depending on the contact details you provide.
10. WhatsApp, Phone and Email Communications
Sartoriale Milano mainly contacts users who submit the appointment form by phone call, WhatsApp message, and occasional email.
These communications are primarily appointment-related and service-related.
They may include request follow-up, consultation scheduling, appointment confirmation, customer support, and service information.
Sartoriale Milano does not intend to send aggressive or frequent marketing communications. Promotional communications, if any, will be limited and sent only where legally permitted or with appropriate consent.
You may opt out of non-essential communications by contacting us at ahmed.ym@eim.ae or by replying STOP where supported.
11. Meta Pixel and Advertising Tracking
The website may use Meta Pixel.
Meta Pixel may help Sartoriale Milano measure website activity, understand how visitors interact with the website, measure advertising performance, track conversions, improve Meta advertising campaigns, and create or improve audiences where permitted.
Meta Pixel may collect or process technical and usage information such as page views, button clicks, form-related events, browser information, device information, IP address, cookie identifiers, and other event data depending on configuration.
Meta may process this information according to its own terms, policies, and privacy practices.
Where required, non-essential tracking and advertising cookies should be subject to consent through a cookie banner or similar consent mechanism.
12. Marketing Communications
Where permitted, Sartoriale Milano may contact you with limited information about its services, private appointments, events, or related updates.
Marketing communications will only be sent where legally permitted and, where required, based on your consent.
You may opt out of marketing communications at any time by using the unsubscribe or opt-out method provided, replying STOP where supported, or contacting us at ahmed.ym@eim.ae.
Opting out of marketing communications does not prevent us from sending service-related communications connected to an active inquiry, appointment, or client relationship.
13. Cookies and Similar Technologies
The website may use cookies and similar technologies to provide essential website functionality, improve performance, understand visitor behavior, and support analytics or advertising tools such as Meta Pixel.
Cookies may include essential cookies, analytics cookies, and marketing or tracking cookies.
Essential cookies are required for the website to function properly.
Analytics cookies may be used to understand website traffic, visitor behavior, page performance, and user experience.
Marketing or tracking cookies may be used, where enabled and legally permitted, to measure advertising performance, improve campaigns, and support retargeting or audience creation.
If analytics or marketing cookies are used, the website should include a cookie banner or consent mechanism where required by applicable law.
You can also manage cookies through your browser settings.
14. Third-Party Providers
We may share personal data with trusted third-party providers who support the operation of our website and services.
These may include Squadd CRM, SiteGround, Meta Pixel / Meta platforms, form and automation tools, email and communication platforms, analytics providers, scheduling tools, IT and security providers, and professional advisors where necessary.
Third-party providers are expected to process personal data only as necessary to provide their services and in accordance with applicable obligations.
15. International Data Transfers
Because Sartoriale Milano may use digital tools, CRM systems, hosting providers, analytics tools, Meta Pixel, and communication services, your personal data may be stored or processed in countries outside your country of residence.
Where required by applicable law, Sartoriale Milano will take reasonable steps to ensure that appropriate safeguards are in place for the transfer and protection of personal data.
16. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the nature of your inquiry, whether you become a client, appointment and service history, legal, accounting, tax, or regulatory requirements, the need to resolve disputes or enforce agreements, consent and opt-out records, and operational and security requirements.
Appointment request data may be retained for as long as necessary to manage the inquiry and related follow-up, and then for a reasonable period for business records, compliance, and dispute prevention.
17. Data Security
Sartoriale Milano takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure systems, limited internal access, password-protected tools, encrypted transmission where available, and careful selection of service providers.
However, no website, CRM, email system, messaging platform, hosting provider, or internet transmission can be guaranteed to be completely secure.
18. Your Rights
Depending on applicable data protection laws, you may have rights in relation to your personal data, including the right to request access to your personal data, request correction of inaccurate or incomplete data, request deletion of your personal data, object to certain processing activities, withdraw consent where processing is based on consent, request restriction of processing where applicable, request information about how your data is used, request data portability where applicable, and opt out of marketing communications.
To exercise your rights, contact us at ahmed.ym@eim.ae.
We may need to verify your identity before responding to certain requests.
19. Accuracy of Your Information
You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date.
If your contact details, appointment preferences, location, or other information changes, please contact Sartoriale Milano so that we can update our records.
20. Children’s Privacy
This website and Sartoriale Milano’s services are intended for adults.
We do not knowingly collect personal data from children.
If you believe that a child has provided personal data through this website, please contact us at ahmed.ym@eim.ae and we will take appropriate steps to review and delete the information where required.
21. Social Media
Sartoriale Milano may maintain profiles on social media platforms.
If you interact with us through social media, the relevant platform may also process your personal data according to its own privacy policy, terms, and settings.
Sartoriale Milano is not responsible for the independent privacy practices of social media platforms.
22. External Links
The website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to read the privacy policies of any external websites you visit.
23. Updates to This Privacy Policy
Sartoriale Milano may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically.
24. Contact Us
For questions about this Privacy Policy, your personal data, or your communication preferences, please contact:
Sartoriale Milano
Sartoriale Milano Fashion Design
Garden City Compound, Dubai, United Arab Emirates
Email: ahmed.ym@eim.ae
Phone / WhatsApp: +971 50 440 5000